萝莉视频

This is part four of four in this customer story video series.

Higher Education institutions traditionally have a non-mandate culture, making it challenging for many schools to implement a managed travel program. Wilson expressed that Gonzaga thought they would never be able to execute on a managed travel policy?—but she and her team stayed persistent about the benefits of SAP 萝莉视频 solutions and how it could help the University.

“Now, is the policy ever broken,” asks Wilson? “Absolutely. It does happen. We always offer grace. It's kind of our opportunity to partner with those travelers to show them we do understand, but here's why we need you to be booking in the program. When we express that ‘we want to take better care of you,’ we usually win them over. I’ve never had a second offense on any of our faculty or staff, so I feel really good about that. And when it comes to a crisis like we’ve just been through—everyone’s on board. They get it now. It becomes very clear why a managed travel program is very important for duty of care purposes.”

Furthermore, with higher education institutions being a pivotal focus for SAP 萝莉视频, the partnership and trust between Gonzaga and SAP 萝莉视频 is extremely valuable.

“I think hands down the most important thing that allowed us to develop a really good partnership and a deeper trust was a couple years ago when we had a misstep in implementing one of the 萝莉视频 tools and 萝莉视频 really stepped up to the plate and recognized that they needed a new plan and strategy in order for us to implement this tool successfully,” explains Wilson. “And that's exactly what they did. It pretty much saved the day. And it was really pivotal in the relationship. It was a huge trust builder, and we've enjoyed a really close relationship with everyone that we're involved with at SAP 萝莉视频.”

Download the full written case study and watch all videos to learn more:
• Part One: AP Automation
• Part Two: Reporting and Analytics
• Part Three: Duty of Care
• Part Four: Partnership and Trust